Entry Level Customer Service (Work From Home)

Entry Level Customer Service (Work From Home)

About Us

• We are the only 100% union-label supplemental benefits company in the world.
• For over 60 years, we have provided supplemental and permanent benefit programs to hardworking families.
• We proudly serve a client base of more than 40,000 unions and associations internationally.
• Our focus is helping members understand their available benefits and providing long-term financial protection.

Daily Responsibilities

• Handle inbound and outbound calls with members
• Schedule and confirm appointments
• Present benefit options to union members who have requested information
• Use basic computer systems to manage client information
• Complete required paperwork and digital forms
• Follow quality-control standards to ensure accuracy
• Participate in ongoing training and leadership development

Qualifications

• Strong verbal communication skills
• Excellent customer service and relationship-building abilities
• Positive, upbeat attitude with strong energy
• Comfortable interacting with individuals and groups
• Able to maintain professional customer relationships
• Customer service or sales experience is preferred, but not required
• Able to communicate effectively with management, team members, and clients
• Team-oriented and coachable
• Legally authorized to work in the U.S. or Canada

Benefits

• Full benefits package
• 100% remote work
• Flexible schedule with work-from-home options
• Weekly pay
• Performance-based monthly bonuses
• Opportunity to qualify for company-sponsored trips to destinations such as the Bahamas, Cancun, Las Vegas, and other yearly convention locations