Spanish Speaking Customer Service Agent – Work In Greece – Paid Relocation

Spanish Speaking Customer Service Agent – Work In Greece – Paid Relocation

Mercier Consultancy MD is pleased to offer a rewarding opportunity for a Spanish Speaking Customer Service Agent to work in Greece, with paid relocation support provided. In this role, you will be a vital point of contact for Spanish-speaking customers, ensuring their inquiries are addressed promptly and effectively, providing excellent service and support.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in Spanish, ensuring clarity and professionalism.
• Assist customers with product information, order processing, and issue resolution.
• Handle customer complaints tactfully, aiming to achieve high satisfaction levels.
• Accurately document all customer interactions within the CRM system for quality control.
• Collaborate with internal teams to resolve complex customer issues and improve service standards.
• Stay updated on company products, policies, and services to provide accurate information.

• Fluency in Spanish (both written and spoken); proficiency in English is advantageous.
• Previous experience in customer service roles is preferred.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Strong problem-solving skills and the ability to work efficiently under pressure.
• Knowledge of CRM systems and standard office software.
• Self-disciplined and capable of working independently in a remote environment.
• Willingness to relocate to Greece with paid relocation support offered.