Italian Speaking Customer Service Agent – Work In Bulgaria – Paid Relocation

Italian Speaking Customer Service Agent – Work In Bulgaria – Paid Relocation

Mercier Consultancy MD is excited to offer a position for an Italian Speaking Customer Service Agent based in Bulgaria, with paid relocation included. This role involves providing outstanding support to Italian-speaking clients, ensuring their inquiries and concerns are addressed professionally and efficiently.

Responsibilities

• Respond to Italian-speaking customer inquiries via phone, email, and chat regarding products and services.
• Offer detailed product information and assist customers with any issues or complaints.
• Maintain accurate records of all customer interactions in the CRM system.
• Collaborate with different departments to ensure excellent customer service delivery.
• Stay updated with company policies, products, and ongoing promotions to provide accurate information to clients.

• Fluency in Italian (both written and spoken); English proficiency is a plus.
• Experience in customer service roles is preferred.
• Strong communication and problem-solving skills.
• Ability to manage difficult situations with patience and professionalism.
• Proficient in CRM software and common office applications.
• Self-motivated and able to work independently within a team environment.
• Willingness to relocate to Bulgaria, with relocation expenses covered by the company.

• Competitive Monthly Salary
• Monthly Performance Bonus
• 1500 Euro Signing Bonus
• Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More…