Licensed Customer Service Representative

In this role, you will serve as the first point of contact for customers seeking assistance with insurance policies and billing matters, ensuring accurate, empathetic, and timely support.

• Handle a high volume of inbound customer calls related to billing, policy changes, coverage questions, and documentation requests
• Support customers during the pre-licensing phase by focusing primarily on billing-related inquiries
• Navigate internal systems and tools to locate policy information and provide accurate responses
• Communicate clearly with customers, insurance carriers, and internal teams to resolve issues efficiently
• Maintain compliance with insurance guidelines while ensuring a positive customer experience in every interaction

Requirements:

This position requires strong interpersonal skills, adaptability, and a commitment to completing licensing requirements as part of a structured career path in insurance services.

• High school diploma or GED equivalent required
• 1–2 years of customer service or related experience preferred
• Must be 18 years or older with open availability during operational hours
• Ability to complete training and collegiate-level coursework for state insurance licensing exams
• Strong communication, organization, and problem-solving skills
• Comfortable working in a remote, structured environment with strict attendance and performance expectations
• Self-motivated learner with accountability and a strong drive to succeed in training and certification

Benefits:

• Paid professional training with hourly compensation during training
• Fully covered insurance licensing training, testing, and exam preparation costs
• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan with employer matching contributions
• Paid time off and employee discount programs
• Wellness support programs, including employee assistance resources
• Performance-based bonuses and referral incentives
• Strong career advancement opportunities with internal promotion pathways