Customer Service Support
Job & Company Information
Customer Service Support
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Support based in United States.
This role focuses on delivering high-quality customer support within a mission-driven, service-oriented environment, ensuring members and customers receive timely assistance, accurate information, and effective resolution of inquiries. You will play a key part in maintaining customer satisfaction by troubleshooting issues, handling billing and account-related requests, and ensuring data accuracy across internal systems. The position requires strong communication skills, attention to detail, and the ability to manage multiple service tasks in a structured and process-driven environment. Working remotely on a part-time schedule, you will collaborate with internal teams to escalate complex issues and support smooth operational workflows. This is an opportunity to contribute to a professional organization where accuracy, responsiveness, and customer trust are central to daily operations. The role is ideal for candidates who are organized, reliable, and comfortable working independently in a digital support environment.
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Accountabilities:
- Provide day-to-day customer service support by responding to inquiries, resolving issues, and ensuring a positive customer experience.
- Research, troubleshoot, and resolve customer requests in a timely manner while escalating complex cases to appropriate teams when needed.
- Handle billing-related issues, process financial transactions, and support efforts to reduce accounts receivable delinquency.
- Maintain accurate records by documenting, updating, and organizing customer and account information according to internal procedures.
- Perform account reconciliations and assist with auditing and verifying financial batch controls.
- Review and verify product and service information to ensure accuracy of codes, pricing, and listings.
- Generate reports and provide administrative support as requested by internal stakeholders.
Requirements:
- High school diploma or equivalent required; additional education is a plus.
- Minimum of 2 years of experience in customer service or a related support role.
- Strong understanding of customer service principles and problem-resolution techniques.
- Proficiency with Microsoft Word, Excel, and Outlook, as well as general internet and online tools.
- Strong written and verbal communication skills with the ability to explain information clearly and professionally.
- Ability to read, interpret, and respond to both standard and complex customer inquiries.
- Strong attention to detail with excellent organizational and time-management skills.
- Ability to work independently in a remote, structured, and service-driven environment.
Benefits:
- Competitive salary based on experience.
- Eligibility for discretionary performance-based bonus.
- Part-time remote schedule offering flexibility and work-life balance.
- Opportunity to support a professional organization with a strong focus on accuracy and service excellence.
- Collaborative and values-driven work environment.
- Exposure to customer operations, billing systems, and administrative support processes.
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How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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