German Speaking Customer Service Agent – Work In Bulgaria – Paid Relocation

German Speaking Customer Service Agent – Work In Bulgaria – Paid Relocation

Mercier Consultancy MD is excited to offer a rewarding opportunity for a German Speaking Customer Service Agent to join our team in Bulgaria, with paid relocation support. In this role, you will provide excellent customer service to German-speaking clients, ensuring their inquiries and issues are addressed professionally and efficiently.

Responsibilities

• Respond to customer inquiries from German-speaking clients via phone, email, and chat in a timely and professional manner.
• Provide detailed information and assistance regarding products and services.
• Handle and resolve customer complaints to ensure satisfaction and loyalty.
• Maintain accurate records of customer interactions using CRM systems.
• Collaborate with internal teams to escalate and resolve complex issues.
• Stay updated on company policies, product updates, and industry trends to provide informed support.

• Fluency in German (both written and spoken) is essential; proficiency in English is a plus.
• Experience in customer service, preferably in a remote or international environment.
• Strong communication skills with a customer-focused approach.
• Ability to manage difficult situations professionally and effectively.
• Proficiency with CRM software and standard office tools.
• Self-motivated and capable of working independently and as part of a team.
• Willingness to relocate to Bulgaria with paid relocation assistance provided.

• Competitive Monthly Salary
• Monthly Performance Bonus
• 1500 Euro Signing Bonus
• Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More…